CWB IT legendary tech support

During the Setup phase we’ll also do all the actual construction of the “House” whether it’s running new cables thru the walls, legitimizing your cable-nightmare IT room, installing new hardware and servers, or simply setting up to take control of your existing hardware.

Being a professional business means having a professional environment; making sure your hardware is up-to-date, your systems have the latest security patches, your equipment has up-to-date virus protection, and your Client’s data is secure. We monitor everything much in the same way a security company monitors a home – while no one can stop every intrusion, having a system in place is usually enough of a deterrent and where that fails, our ability to control the systems remotely will help to mitigate a large number of issues or problems that may try to creep in.

You also need to insure against disaster and making sure you’ve a functional, reliable Disaster Recovery plan in place and tested routinely will give you and your clients confidence and help minimize downtime in the event of anything from an accidental trip over a power cord, deleting the wrong file, a brown-out due to weather, loss of operation due to a building fire, or even more dramatic emergencies that normally would result in a complete loss of business information.

If Phase Two is all about being proactive and getting in front of issues before the occur, then Phase Three is designed to cover more reactive and planned events. If you have a new office being built, are onboarding a new employee, refreshing older hardware, or even supporting hardware or employees not covered by your Maintenance Contract, this is where On-Demand Support comes into play.

Any ad-hoc work like wiring new offices, setting up new office computers, and even on-site training/tech-demos for your office staff or actually helping your office recover from a Disaster are all coverable by pre-purchased support time.

Support is sold in pre-purchased units of time which automatically renew before you run out to make sure you’re always covered. They can be used any time for any thing. Depending on your contract you might be able to choose a Maintenance plan which bundles in a monthly allowance of support time. This is a great way maintain that constant-coverage peace of mind and allow your office staff the reliability of professional tech support.